01
How to make a complaint
Contact Engasco Bulgaria by email or telephone. Provide the order reference, model and issue description, and attach suitable photos. Do not send a product without prior confirmation.
Warranty and complaints
Two-year commercial warranty
The commercial warranty does not limit applicable mandatory statutory rights.
02
Case assessment
We will request only the information needed for assessment and confirm next steps in writing. A specific outcome can be stated after the case is reviewed.
03
Terms, use and maintenance
Detailed terms, correct use, maintenance requirements and applicable exclusions are stated in the warranty documents supplied with the product.
Engasco Bulgaria